Effective Date: 26 July 2025

This Privacy Policy describes how DrvnAI (“we,” “us,” or “our”) collects, uses, stores, and protects your information when you use the DrvnAI mobile application (“App”).

By using the App, you agree to the practices outlined in this policy. If you do not agree, please refrain from using the App.

We collect the following types of information to provide and improve the App:

• Name, email address,

• Account login credentials
   
• Vehicle data (make, model, VIN, mileage, etc.)
   
• Maintenance and modification logs
   
• Uploaded images and files
   
• Feedback and support messages
   
• Subscription details
   

• Device information (model, OS, device ID)
   
• App usage data (features used, time spent)
   
• Log data (crash reports, error messages)
   
• IP address, time zone, language settings
   

• Queries submitted to the AI Mechanic
   
• AI responses and related metadata
   

We use this data to deliver personalized experiences and maintain system performance.

We use your data to:

• Operate and maintain the App and its features
   
• Track and display your vehicle logs and history
   
• Provide AI-based assistance and insights
   
• Improve product functionality and user experience
   
• Send important service updates or feature announcements
   
• Detect and prevent fraud or abuse
   
• Process in-app purchases and manage subscriptions
   
• Power the referral program and wallet features
   

We do not sell or rent your personal information to third parties.

We may share your information in the following scenarios:

• Service Providers: We use trusted vendors for services like analytics, hosting, payments (e.g., Google, Apple), and customer support.
   
• Legal Requirements: We may disclose data if required by law, regulation, or to protect our rights or users' safety.
   
• Business Transfers: If DrvnAI is involved in a merger, acquisition, or asset sale, your data may be transferred.
   

The AI Mechanic provides general advice based on the information you enter. All conversations may be stored and reviewed to improve accuracy and performance. However, the AI is not a certified mechanic or advisor, and you should consult professionals for critical decisions.

We retain your personal and vehicle-related data as long as your account is active or as needed to provide services. You can request deletion of your account and associated data at any time by contacting us at support@drvnai.app.

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction, including:

• Encrypted storage of sensitive information
   
• Secure communication protocols (HTTPS)
   
• Role-based access controls
   
• Periodic security audits
   

While we strive for strong security, no method of transmission over the internet is 100% secure.

You have the right to:

• Access or correct your personal information
   
• Delete your account and data
   

To exercise these rights, please contact essg.tools@gmail.com.

DrvnAI does not knowingly collect personal information from children under 13 without parental consent. If we become aware of such data, we will delete it promptly.

Our app may include links or integrations with third-party services (e.g., payment processors, maintenance shops). These are governed by their own privacy policies, and we are not responsible for their practices.

If you access the App from outside your home country, your data may be transferred and processed in other countries with different data protection laws. By using the App, you consent to such transfers.

We may update this policy from time to time. If we make significant changes, we’ll notify you through the App or by email. Continued use after changes means you accept the revised policy.

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

📧 essg.tools@gmail.com